Through multiple discussions with the government, it became clear that because of the highly competitive nature of the heating oil market, where customers hold multiple accounts across different distributors and outlets, a quick method of payment through these accounts without duplication was not possible.
We will continue to offer assistance to the government in the design of the payment system through electricity companies. This will take time, and customers should await further details from the government.
We also note that eligible customers that do not have a relationship with an electricity supplier will be supported through an alternative route to make sure they do not miss out. Details of this alternative route will be confirmed by the government shortly.
As before, we recommend that customers do not wait if they need heating oil. As we head into winter, many oil heating customers will know that the best and most economical approach is to talk to their local distributors on a regular basis and not leave purchases to the last minute.
The government’s announcement can be read here – https://www.gov.uk/government/publications/energy-prices-bill-how-households-and-businesses-will-be-supported
12th October 2022
