Code of Practice / Customer Charter

The UKIFDA Code of Practice is designed to ensure all members adhere to high standards and contribute towards the professionalism of the industry. Together with the Customer Charter, the Code of Practice helps our members offer the best service and make sure customers are fully supported when ordering heating oil to make the process easier and more efficient.

Our Code of Practice also offers the public reassurance that they’re dealing with companies who are following best practice.

Download copies of our Code of Practice and Customer Charter

# code-of-practice-2019.pdf Download
# Customer-Charter-2019-FINAL.pdf Download