All members of UKIFDA adhere to a Code of Practice and consumer charter. Both the code of practice and consumer charter give clear guidelines on a customer complaints process and details of the UKIFDA ADR scheme should a consumer be unable to resolve their complaint directly with the company they have purchased from. In 2016, UKIFDA became a corporate member of UtilitiesADR. As a consequence, all members of UKIFDA are automatically now members of UtilitiesADR.
The Alternative Dispute Resolution (ADR) service is offered through Consumer Disputes Resolution Ltd, an independent not-for-profit organisation that specialises in resolving disputes between consumers and retailers.
As a UKIFDA Member, you also have access to free legal advice from the Consumer Dispute Resolution Limited’s team of solicitors and barristers.
For more information on our Utilities ADR scheme contact us
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